Terms of Use

1. Agreement

By accessing or using the ChatPharm website (including pages at chatpharm.ai), you agree to these Terms of Use. If you do not agree, please do not use the site.

Separate terms apply to the ChatPharm product (including any trial or paid use). Those terms govern the service itself and will prevail over these Terms of Use. See the ChatPharm Product Terms. These Terms of Use apply only to this marketing website — not to your use of the hosted product, which is covered by your agreement with us.

2. Information on this site

Content on this website is provided for general information and marketing purposes. We aim to keep descriptions accurate but we do not warrant that all information is complete, current, or free of error. Features, pricing, and availability may change without notice.

3. No professional advice

Nothing on this site constitutes medical, legal, regulatory, or professional advice. Decisions about patient care and compliance remain your responsibility. Always rely on qualified professionals and your own policies and procedures.

3.1 AI-generated content and limitations. Any examples or descriptions of AI-generated responses on this site are illustrative only. Outputs generated by the ChatPharm product depend on the information provided by each pharmacy and should be reviewed by qualified staff before being relied upon.

ChatPharm provides responses based on your pharmacy's documents and configured workflows. In some cases, the system may assist with questions that fall outside uploaded materials using general reasoning.

Such responses are designed to be cautious and may prompt staff to verify information or escalate to a pharmacist where appropriate. ChatPharm does not replace professional judgement, and all outputs should be reviewed by qualified staff before being relied upon in practice.

4. Intellectual property

Text, graphics, logos, and other materials on this site are owned by ChatPharm or our licensors. You may browse and share links for legitimate business purposes. You must not copy, scrape, or redistribute site content for commercial use without our prior written consent.

5. Acceptable use

You agree not to:

• use the site in any way that is unlawful, misleading, or harmful;
• attempt to gain unauthorised access to our systems, other users, or third-party services;
• introduce malware, overload infrastructure, or interfere with security;
• use automated means to scrape or harvest data without permission.

6. Forms and enquiries

When you submit a book-demo or contact form, you confirm that the information you provide is accurate to the best of your knowledge and that you are authorised to share it. We may rely on it to respond to you.

7. Your content and representations

If you provide any materials to ChatPharm through this website, or otherwise submit materials to us in connection with enquiries, demos, onboarding, or use of the service — including without limitation documents, policies, SOPs, training materials, logos, images, branding assets, links, or other content ("Your Content") — you represent and warrant that:

• you own Your Content or have obtained all rights, licences, consents, and permissions necessary to submit it and to allow us to receive, store, process, display, and use it as described in our agreement with you or as reasonably required to operate the service;
• Your Content does not infringe or misappropriate any third party's copyright, trade mark, patent, trade secret, privacy, publicity, or other intellectual property or legal rights; and
• you will not submit content that is unlawful, defamatory, or that you are not authorised to share.

We do not independently verify that you hold all necessary rights in Your Content. You remain solely responsible for the content you provide and for any third-party claims.

Our liability. To the extent permitted by Australian law, ChatPharm and its directors, employees, and affiliates are not responsible or liable for Your Content, including for any alleged or actual infringement of copyright, trade marks, or other rights in materials you or your organisation provide. We disclaim liability for loss or damage arising from the use of Your Content by you or any third party, except where liability cannot be excluded under applicable law.

Indemnity.You agree to indemnify and hold harmless ChatPharm from and against any claims, demands, proceedings, losses, damages, costs (including reasonable legal fees), and expenses arising out of or in connection with Your Content or any allegation that Your Content infringes or violates a third party's rights, except to the extent finally determined to have been caused by our gross negligence or wilful misconduct.

Nothing in this section transfers ownership of Your Content to us; ownership remains with you or your licensors, subject to any licence you grant under your product agreement.

8. Third-party links

Our site may link to third-party websites. We are not responsible for their content or practices. Your use of third-party sites is at your own risk and subject to their terms.

9. Disclaimer of warranties

The site is provided "as is" and "as available" to the extent permitted by Australian law. We disclaim implied warranties (including merchantability and fitness for a particular purpose) except where such exclusions are prohibited by Australian law.

10. Limitation of liability

To the extent permitted by Australian law, ChatPharm and its directors, employees, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive loss arising from your use of this website or reliance on any content provided on it, including loss of profits, data, or goodwill. Where liability cannot be excluded, it is limited to the extent permitted by the Australian Consumer Law and other applicable legislation. This section operates together with section 7 (Your content and representations).

11. Indemnity

You agree to indemnify and hold harmless ChatPharm from claims, damages, or costs arising from your misuse of the site or breach of these terms, except to the extent caused by our gross negligence or wilful misconduct. This is in addition to the indemnity in section 7 where it applies.

12. Governing law

These terms are governed by the laws of Australia. You submit to the non-exclusive jurisdiction of the courts of Australia.

13. Changes

We may update these terms from time to time. The "Last updated" date will reflect changes. Continued use of the site after updates constitutes acceptance of the revised terms where permitted by law.

14. Contact

Questions about these terms: hello@chatpharm.ai

See also our Privacy Policy.