Staff ask in plain language, and answers come from what you upload. You control what the assistant can cite, so there's less guesswork and fewer interruptions.
Document-first answers — cautious when something isn’t covered, with room to verify or escalate.
Answers come from your documents. If something isn’t covered, the system responds cautiously and prompts staff to verify or escalate.
Each store’s knowledge stays separate. Share playbooks across a group when you need one source of truth.
Dispensing steps, store rules, procedures. These are the questions staff ask every week.
Search your PDFs or ask the assistant. It's the same documents in one place.
This is how it shows up during a shift:
Every question helps you improve your knowledge base over time.
This is how staff get answers during a shift
Everything stays on your dashboard. The assistant draws from your uploads and cites your documents.
Casuarina Health & Lifestyle Pharmacy, live on ChatPharm.
Your store gets the same setup, with your documents, your branding, and your rules.
Pricing
The AI assistant is included in Core ($79 per store/month)
Core includes your homepage, AI answers from your SOPs, document library, announcements, and quick links. Add operations modules later when you need them.
Answers prioritise what you upload — not an open-internet search. If a topic isn’t in your materials, the system responds cautiously rather than guessing.
Designed for real store workflows, from procedures to daily operations and consistency across stores. Australian workflows, with franchise options when you need one source of truth across stores.
The assistant prioritises your documents. If something falls outside them, it responds cautiously or escalates, so staff aren't left guessing.
“It's basically the first page our team opens every shift. Everything's just there, links, notices and SOPs, instead of digging through tabs or messages. If someone's not sure about something, they just ask the chat instead of calling me.”
Jared Doevendans
Pharmacy owner
Casuarina Health & Lifestyle Pharmacy
“We just wanted one place for tools and procedures so new staff weren't hunting for things. ChatPharm does that, and the answers come from our own documents. If something's missing, we just update it so the team has the right answer next time.”
Greg Everett
Pharmacy owner
Swansea Discount Drug Store
See answers from your own SOPs in action
Book a short call or watch the walkthrough to see how it would work in your store.
Most pharmacies are live within 1–2 days.
Next: Dashboard & staff workspace · Operations — tasks & calendar
