Trust
Security & data
Built for pharmacies. Designed for trust.
ChatPharm is designed to handle pharmacy operations safely, with clear controls around how data is stored, processed, and accessed.
Key commitments
At a glance
- Your data is not used to train AI models
- Stored in Australia wherever possible
- No sensitive clinical data required
- Data is not shared between pharmacies
Where your data lives
- Pharmacy data is stored in Australia wherever possible
- Each pharmacy has its own isolated environment
- Data is never shared between pharmacies
How AI is used
- Answers are generated from your pharmacy's own documents
- If something isn’t covered, the system responds cautiously and can prompt verification or escalation — not open-web guessing
- Your data is not used to train public or shared AI models
International processing
- Some features (such as AI responses) may use trusted providers outside Australia; SMS uses ClickSend with processing in Australia
- Data is processed securely
- Only minimal required information is shared
- Safeguards are in place to protect your data
Data handling approach
- Designed for operational use, not clinical record storage
- Avoids unnecessary sensitive data
- Updates to your documents immediately improve future answers
Access & security
- Secure access per pharmacy
- Controlled user access within each store
- Built on trusted infrastructure providers
Built for how pharmacies work
ChatPharm is built by pharmacists, for pharmacists. It fits into your existing workflow, without introducing new systems or risk.
Questions?
We're happy to walk through how ChatPharm handles your data and how it would work in your store or group.
For legal detail, see our Privacy Policy.