Add special orders in seconds, track what's arriving, and notify customers when it arrives, without paper lists or missed follow-ups.
Built for the counter. Fast to add, easy to manage, and simple for the whole team.
No more forgetting to call customers.
Customers don't need to call. You notify them.
Replace messy lists and missed follow-ups with one simple system your team actually uses.
Enter name, phone number, product, and ETA quickly at the counter.
Mark an order as arrived and send a text automatically. If there is no mobile number, staff can call.
Send updates to multiple customers at once using simple templates.
See what is due today and what is overdue, without checking notes or asking around.
Get a 9:00am email with orders expected today and anything overdue.
Everything stays in the same portal your team already uses every shift, so nothing gets missed or forgotten.
Pricing
Special Orders is an add-on to Core ($49 per store/month)
Add it when you want to track customer orders, notify arrivals, and stop relying on paper lists.
Designed for how special orders actually work, quick to add, easy to update, and simple for any staff member.
No new systems or logins to manage. Special orders live alongside your dashboard and assistant.
“It's basically the first page our team opens every shift. Everything's just there, links, notices and SOPs, instead of digging through tabs or messages. If someone's not sure about something, they just ask the chat instead of calling me.”
Jared Doevendans
Pharmacy owner
Casuarina Health & Lifestyle Pharmacy
“We just wanted one place for tools and procedures so new staff weren't hunting for things. ChatPharm does that, and the answers come from our own documents. If something's missing, we just update it so the team has the right answer next time.”
Greg Everett
Pharmacy owner
Swansea Discount Drug Store
See how special orders should run at the counter
Book a short call or watch the walkthrough to see how it would work in your store.
Most pharmacies are live within 1–2 days.
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